FAQ~
1. How long does delivery take? 2. What is "Express Delivery"? 3. What delivery company do you use? 4. Will I need to sign for the parcel? 5. What happens if nobody is available to sign for the parcel? 6. My order has not arrived? 1. How do I order goods? 2. How do I know if my order has been successful? 3. I have received an error message. Has my payment been accepted? 4. I saw the confirmation page, but have not received a confirmation email? 5. Do you accept Visa Electron cards? 6. I don't have a credit card/debit card. How can I order? 7. My country is not listed on your checkout page? 8. I have received two order confirmation emails? 9. Is ordering online by credit/debit card safe? 10. Can I order over the phone? 11. I live outside the UK do I still pay VAT? 1. Do you have a privacy policy? 2. When I order, will I automatically get put on your mailing list? 3. How do I unsubscribe from your newsletter mailing list? 1. Do you have a privacy policy? 2. When I order, will I automatically get put on your mailing list? 3. How do I unsubscribe from your newsletter mailing list? 4. How do I unsubscribe from your newsletter mailing list? 1. Do data products come with software? 2. What software supports USB cables? 3. Where can I find software? 4. Can I use this item to get internet access through my phone? 5. There is more than one data item for my phone, what should I choose? 6. I want to use Nokia PC Suite with my phone, which data product do I need? 7. My phone is not data enabled, what does this mean? 8. Can a data product damage my phone? 9. My phone isn't listed in the item description, but I've heard the item will still work with my phone? 10. The product I want isn't on your web site, can you supply it? 11. My phone was supplied by Orange and is an "e" model. Is it compatible with your products? 1. I bought a data cable but can't get a connection to my phone? 2. Do I need to have my phone turned on when using a data product? 3. The software I am using gives the message "com port busy" and I can't connect to the phone, what's wrong? 4. My phone won't turn on with the data cable connected? 5. The label on the item doesn't list my phone? 6. My Nokia Active Cover lights up but doesn't flash? 7. My phones displays 'Insert Sim' message when using a twin sim cover? 8. The desktop stand has a manual discharging function, how does it work? 9. I've fitted my LCD screen but the speaker has stopped working? 10. I've fitted my LCD screen but there is nothing displayed? 11. I have a problem with the product I purchased, how do I get help? 12. I have damaged the connection pins on my cable, how do I fix them? 1. How long do you take to process returns? 2. I've made an error and purchased the wrong item, can I exchange it? 1. How long does delivery take? Estimated delivery times are given on the delivery information page. Although actual delivery times are dependant on the efficiency of your local postal service. Please contact us if UK orders have not arrived within 14 days of ordering or international orders have not arrived within 30 days of ordering, and we will then investigate the delay.
2. What is "Express Delivery"? Express delivery items are sent using a faster delivery service, and are given priority during busy periods. High value express delivery orders will be sent using guaranteed next day delivery service such as Royal Mail Special Delivery.
3. What delivery company do you use? All parcels are sent by either Royal Mail or Parcel Force. The specific service we use is dependant on a number of factors, such as your location, the size of the goods and the delivery time required.
4. Will I need to sign for the parcel? All items sent by Parcel Force and Royal Mail Special Delivery will require a signature by someone residing at the delivery address. Items sent by Royal Mail Recorded Delivery and International Recorded will in most cases require a signature. However, occasionally the delivery agent (e.g. Your postman) will deliver the item without requesting a signature and then make a manual note of delivery themselves upon return to your local delivery office.
5. What happens if nobody is available to sign for the parcel? If there is nobody available to sign for a parcel we sent, then the item will be returned to your local mail delivery or sorting office (not a post office), and a card will be left that gives you details of the collection procedure. You may phone the number on the card and request an alternative delivery date or you could travel to the delivery office yourself and collect the parcel. Parcels will be held for at least one week before being returned to us, at which stage we will contact you to arrange payment for a second delivery.
6. My order has not arrived? If an order for in-stock items has not arrived within 14 days, or 30 days for international orders, then contact us so the delay can be investigated. Usually we will find that an item is waiting at your local delivery office for collection, but very occasionally items do go missing in the postal system. If this happens then we will ship replacement items as soon as Royal Mail confirm officially that an item has been lost. Unfortunately we cannot start tracing missing orders until the timescale detailed above has elapsed.
1. How do I order goods? Browse through the online ship using the category links on the left side of the screen. Once you find the product you require, click the "BUY" button to add the product to your virtual shopping basket. When you are finished shopping, click the "CHECKOUT" button on the top right of the screen to see a detailed view of your basket and an order form. Fill in the form and click the "SEND ORDER" button to transfer to our secure payment server. Then enter your card details and click "MAKE PAYMENT" to complete your purchase. A confirmation page will be displayed, and you will receive an order confirmation email and a payment confirmation email.
2. How do I know if my order has been successful? A confirmation page will be displayed when the checkout process is complete detailing your order reference number and a transaction ID number. You will also receive two emails, one from ourselves confirming you order and another from WorldPay confirming your payment. We use WorldPay to process our card payments in a highly secure and encrypted environment.
3. I have received an error message. Has my payment been accepted? Check your email, if you have received an order confirmation email and a separate payment confirmation email then your order was successful. If not, then we will not have received your order and you will need to try again.
4. I saw the confirmation page, but have not received a confirmation email? The confirmation emails are sent automatically for all successful orders to the email address supplied during the checkout process. If you have not received an email, then it may be because you entered an incorrect email address, but usually it is because your email provider filtered the email to your bulk or junk mail folder. This is common if you have your email set only to receive messages from friends and known associates.
5. Do you accept Visa Electron cards? Yes, we do accept Visa Electron cards, but your card issuer/bank must allow use of your card for online and mail order (card holder not present) purchases.
6. I don't have a credit card/debit card. How can I order? Currently we only offer payment online by credit or debit card. Postal payments were withdrawn because it was only used by a miniscule percentage of customers. In the future we will offer additional online payment methods such as Vodafone M-PAY.
7. My country is not listed on your checkout page? If your country is not listed on our checkout page then it means that we do not accept orders, either for billing or delivery, to your country. Our list of accepted countries is not negotiable, and we are not interested in your potential order for 50 sim-free mobile phones paid by credit card and shipped to Nigeria!!
8. I have received two order confirmation emails? If you receive two confirmation e-mails with similar subjects and content but different order reference numbers, then it means you have placed two orders. Please contact us immediately with details of the order reference numbers, and to let us know that you have placed multiple orders by mistake.
9. Is ordering online by credit/debit card safe? Ordering online using credit/debit cards is extremely safe. We use WorldPay for handling our online transactions which gives you one of the safest and most secure services available. All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture, and are signed using Thawte digital certificates. Further security information.
10. Can I order over the phone? Our order and payment process is restricted to online ordering and payment only. Online payment is secure unlike other forms of mail order payment and online ordering allows us to offer lower prices.
11. I live outside the UK do I still pay VAT? All UK and EU orders are subject to VAT (sales tax) at 17.5% on the full purchase price of the order. Orders outside these areas will only be charged VAT on shipping, not on the value of the goods.
1. Do you have a privacy policy? Yes, we take the issue of privacy very seriously. Client information is for internal use only and is not sold or shared with third parties, as per the relevant data protection acts. Further privacy policy details.
2. When I order, will I automatically get put on your mailing list? No, our mailing list is totally optional and you will only get added to the list if you fill in the newsletter subscription form on our home page.
3. How do I unsubscribe from your newsletter mailing list? We usually send out an email newsletter every month, and each newsletter we send contains a link at the bottom that you can click to remove your email address from the mailing list.
1. Is ordering online by credit/debit card safe? Yes, in reality an online transaction is more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted online is encrypted using complicated logarithm combinations that are impossible to crack, whereas in a shop or restaurant your card details could be viewed by any number of people. Further security information.
2. How secure is your web site? We use WorldPay for handling our online transactions which gives you safest and securest environment for submitting your card details. All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture, and are signed using Thawte digital certificates. Further security information.
3. Has you security ever been breached? Our industrial strength security has never been breached. None of our customers has ever reported fraudulent use of their credit or debit card as a result of purchases made with us.We are proud of our record and actively promote the security and benefits of online transactions compared to traditional purchase systems.
4. Do you offer a security guarantee? Yes, we are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee. Further details.
1. Do data products come with software? A few of our more advanced data products are supplied with software, and if so, this will be clearly detail in the item description. Generally though, low cost data cables are not supplied with software but the item description will detail suitable software that you should use.
2. What software supports USB cables? There is no software available that can directly access your phone through a USB port, that is why our USB cables are provided with driver software to map the cable to a virtual com port (e.g. COM 5). This means that USB cables and serial cables can you use the same suite of available software.
3. Where can I find software? Many phone manufacturers now provide software on CD with their phones, and the software will also be available for free download from their web site. You can also find thousands of programs by going to a major search engine, such as Google, and searching for software on our "Suitable Software" list.
4. Can I use this item to get Internet access through my phone? There are three requirements for getting internet access through your phone via a data cable. 1, the data cable must be suitable for internet access, 2, your phone must have a built-in modem and 3, you must have modem drivers for your phone. If a data cable is suitable for internet access then "Internet Access" will be listed as a function of the data cable in the item information page. To find out if your phone has a built-modem, you should check your phone's specifications at the manufacturers web site. Modem drivers for your phone may have been supplied with your phone on CD, or alternatively they should also be available at the manufacturers web site. For a USB data cable, modem drivers are required in addition to the USB cable drivers.
5. There is more than one data item for my phone, what should I choose? The items will usually differ in connection method, functions and specifications. You need to choose the item that works with the software you have and is suitable for the functions you wish to do. You also need to choose an item that has a connection method that you are comfortable with.
6. I want to use Nokia PC Suite with my phone, which data product do I need? For use with the 6210, 6250, 6310, 6310i and 7110, Nokia PC Suite requires a data cable that is DLR-3 or DLR-3P compatible or an infrared connection.* The 6310 and 6310i can also be used with a bluetooth connection. The DAU-9P data cables and data kits are not suitable for use with PC Suite.
For use with the 3100, 3200, 3300, 5100, 6100, 6220, 6230, 6610, 6650, 6800, 6810, 6820, 7200, 7210, 7250, 7250i, 7600 and 7700, Nokia PC Suite requires a data cable that is DKU-5 or DKU-2 compatible or an infrared connection.*
For use with the 5110, 5130, 6110, 6130 and 6150, Nokia Data Suite requires a data cable or data kit that is DAU-9P or FBus compatible.
For use with the 3650, 3660, 6510, 7650, 8210, 8310, 8850, 8855, 8890, 8910 and 8910i, Nokia PC Suite requires an infrared connection and does not support data cable connections. The 3650, 3660 and 7650 can also be used with a bluetooth connection.
The 3210, 3310, 3330, 3410, 3510 and 3510i do not support PC Suite for any connection type and Nokia do not produce a version of PC Suite for these phones. You may be able to use Nokia Data Suite with the 3210 or 3310 but you will need a customised version with a special patch.
7. My phone is not data enabled, what does this mean? This is a term used to describe phones that are not supplied with an internal modem. It simply means that a phone cannot make data calls, and therefore is not suitable for functions such as internet access, sending emails or sending faxes. This does not affect a phones ability to work with a data cable, and all other functions such as changing logos, managing your phonebook and unlocking will still be available. These functions still work because they do not require the use of an internal modem.Many of the most popular phones are not data enabled, so unless you bought your phone to make data calls, its not something to worry about.
8. Can a data product damage my phone? No, a data cable simply provides a physical connection between your computer and mobile phone and does not itself have the ability to change or damage your phone. However, if you use incorrect software then you can risk damaging your phones internal software/firmware, so please only use our recommend software.
9. My phone isn't listed in the item description, but I've heard the item will still work with my phone? Our compatible phones lists are the result of hours of testing and research. If your phone isn't listed then it won't work with the product.
10. The product I want isn't on your web site, can you supply it? No, all the items we stock are listed on our web site so if an item is not listed then we do not have it stock and are unable to supply it. If you would like to be notified of new products then you can join our newsletter mailing list using the link on our home page.
11. My phone was supplied by Orange and is an "e" model. Is it compatible with your products? Yes. The "e" at the end of your phone's model number simply means that it is an Orange branded version of the original model. Your phone is therefore still fully compatible with all accessories and spares produced for the non "e" version.
1. I bought a data cable but can't get a connection to my phone? These problems are usually a result of using software that does not support your phone or is not setup correctly. Incorrectly configured computer ports, or ports that are in use by other resources are also a cause of connection problems. The data cable simply provides a physical link between your phone and computer, and, provided it is connected properly at both ends, will not be the cause of any problems unless it is physically damaged.
2. Do I need to have my phone turned on when using a data product? Yes, otherwise the software you are using will not be able to connect to your phone.
3. The software I am using gives the message "com port busy" and I can't connect to the phone, what's wrong? You have been trying to connect to your phone through a com port that is in use by another device, probably an internal modem or maybe a serial port mouse. Check what com ports are available and then make sure that the software you are using is configured to use an available com port.
4. My phone won't turn on with the data cable connected? This usually means that your battery is needing charged. You would therefore need to charge the battery before attempting to use the data cable.Your phone not turning on may also be due to the battery not being inserted into the connector or being inserted the wrong way into the connector. Check the instruction sheets for full details on your cable to your phone.
5. The label on the item doesn't list my phone? The items we sell all work with many different mobile phones models. It is simply impossible for the manufacturer to list every model on just a small label. The label is therefore used to list the first available phones that the product works with. Obviously the label does not affect the operation of the item, and the important aspect for compatibility is that the item actually fits your phone and your phone is listed in the item description.
6. My Nokia Active Cover lights up but doesn't flash? The active covers just light up as normal when using your phone normally. They will only start to flash when you receive a phone call or text message.
7. My phones displays 'Insert Sim' message when using a twin sim cover? This usually means that a sim card is not inserted properly. This problem could be with either of the two sim cards or the sim connection cable. The problems might also occur if the sim connection cable has been twisted when fitting the holder or if the contacts on the sim cards have got dirt on them during the installation process. You should refit the twin sim holder making sure that sim cards are clean and inserted securely.This message will also be displayed if you attempt to switch the active sim card when the phone is turned on. If your twin sim cover has a manual switch then you turn your phone off before switching to the other sim card.
8. The desktop stand has a manual discharging function, how does it work? If your desktop charring stand has a manual discharging function, then the light will also be a push switch that you can use to start the discharging. The colour of the light will show the status of the stand:
Red = Charging Orange = Discharging Green = Finished Charging
9. I've fitted my LCD screen but the speaker has stopped working? Many mobile phones have the speaker sitting as part of the frame that holds the LCD screen. This means that when you take out the old screen then the speaker will be removed as well. If you don't remember to transfer the speaker to the new frame then you won't hear any sound from your phone.If your new screen was supplied with a speaker and you can't hear any sound, then try replacing the new speaker with your old speaker to determine whether the lack of sound is a result of a fitting problem or speaker problem.
10. I've fitted my LCD screen but there is nothing displayed? Some LCD screens require an elastomer to connect the screen to a circuit board. An elastomer is a small piece of rubber that is usually about 2mm thick and 8mm long and sits behind the LCD screen.If the elastomer is missing then nothing will be displayed on the screen. Therefore, if the new screen didn't include an elastomer you should reuse the elastomer from your old screen.
11. I have a problem with the product I purchased, how do I get help? To receive support and/or report receipt of a product that does not work, visit the support section of the web site and fill in a support contact form. There are two forms available, one for data products and another for other products, make sure you choose the correct form!
12. I have damaged the connection pins on my cable, how do I fix them? Some cables have exposed spring loaded pins which are used to connect to the data interface on the phone. These pins can become damaged if our product instructions are not followed during the fitting process. If you damage the pins then you will not be able to get a connection between your phone and computer until the pins are fixed. You can fix a damaged pin by using tweezers to pull a jammed pin out of the socket, or move a bent pin into the correct position. All our data products with sensitive pins are shipped with foam protection surrounding the pins and have an additional layer of bubble wrap in the packaging but unfortunately there is nothing we can do to stop them becoming damaged during the fitting process.
1. How long do you take to process returns? If you follow the instructions in our returns authorisation email, then the return will go straight to the correct destination, and the return will take only about 5 to 14 days to be fully tested and processed. However, if you make an unauthorised return or do not follow the returns instructions, then it will take up to 28 days before the return is routed to the correct destination and is then processed.
2. I've made an error and purchased the wrong item, can I exchange it? Yes, if the item is still unopened, and hence unused, then you have seven days from receipt of the item to email us and arrange an exchange. However, if the item has been opened, a return will only be permitted if the item is faulty or if the item description was incorrect.**
*This is simply an overview, please check individual items for full compatibility details.
**Applies only to product exchanges only, not to refunds.~~~3636~3638~~