Delivery Info~All orders within the UK will be sent by either Royal Mail Recorded Delivery, Special Delivery or ParcelForce. Orders placed before 3.00pm will be shipped same day. International orders will be sent by either the Royal Mail AirMail service or their SwiftAir service. The exact service we choose to use is dependant on a number of factors. such as your location, the size and value of your goods and whether you selected express or standard delivery.
All items sent by Parcel Force and Royal Mail Special Delivery will require a signature by someone residing at the delivery address. Items sent by Royal Mail Recorded Delivery, Airmail and SwiftAir will in most cases require a signature. However, very occasionally the delivery officer (e.g. the postman) will deliver the item without requesting a signature and then make a manual note of delivery themselves upon return to the local sorting or delivery office.
If there is nobody available to sign for a parcel we sent, then the item will be returned to your local mail delivery or sorting office (not a post office), and a card will be left that gives you details of the collection procedure. You may phone the number on the card and request an alternative delivery date or you could travel to the delivery office yourself and collect the parcel. Parcels will usually be held for at least one week before being returned to us, at which stage we will contact you to arrange payment for a second delivery.
If an order has not arrived within 15 days, or 28 days for international orders, then contact us so the delay can be investigated. Usually we will find that an item is waiting at your local delivery office for collection, but very occasionally items do go missing in the postal system. If this happens then we will ship replacement items as soon as Royal Mail confirm officially that an item has been lost (Usually same day). Unfortunately we cannot start tracing missing orders until the timescale detailed above has elapsed.
For each delivery destination we offer a choice of shipping by various services. For UK orders, our Next Day service is Royal Mail Special Delivery, Express delivery is Royal Mail First Class Recorded and Standard Delivery is either Royal Mail Second Class Recorded or Royal Mail Standard Parcel.
Exact delivery times are dependant on the delivery service you choose, the efficiency of your local postal service and the stock status of the goods you order. Unfortunately we cannot provide exact or guaranteed delivery dates unless you chose "Next Day Delivery" as the other delivery options use non guaranteed Royal Mail services.
An estimate of the delivery times in working days for are shown below, along with prices for various order values:
| Location | Order Value | Next Day Delivery | 1st Class Delivery | 2nd Class Delivery |
| UK | up to £3 | £6.00 | £3.00 | £2.00 |
| | up to £20 | £6.00 | £1.00 | FREE |
| | up to £40 | £6.00 | £2.00 | FREE |
| | up to £60 | £6.00 | £3.00 | FREE |
| | up to £80 | £8.00 | £4.00 | FREE |
| | up to £100 | £8.00 | £5.00 | FREE |
| | over £100 | £10.00 | £6.00 | FREE |
| | | 1 Day | 1 to 3 Days | 3 to 5 Days |
| | | | |
| | | | |
| Location | Order Value | Express Delivery | Standard Delivery |
| Europe | up to £25 | £4.00 | £2.00 |
| | up to £50 | £7.00 | £4.00 |
| | up to £75 | £10.00 | £6.00 |
| | up to £100 | £13.00 | £8.00 |
| | over £100 | £16.00 | £10.00 |
| | | 2 to 5 Days | 4 to 8 Days |
| | | | |
| Americas & Atlantic | up to £20 | £10.00 | £8.00 |
| | up to £40 | £14.00 | £11.00 |
| | up to £60 | £18.00 | £14.00 |
| | up to £80 | £22.00 | £17.00 |
| | up to £100 | £26.00 | £20.00 |
| | over £100 | £30.00 | £23.00 |
| | | 4 to 12 Days | 7 to 15 Days |
| | | | |
| Asia & Pacific | up to £20 | £11.00 | £9.00 |
| | up to £40 | £15.00 | £12.00 |
| | up to £60 | £19.00 | £15.00 |
| | up to £80 | £23.00 | £18.00 |
| | up to £100 | £27.00 | £21.00 |
| | over £100 | £31.00 | £24.00 |
| | | 5 to 12 Days | 10 to 18 Days |
Notes:
All prices stated on this page exclude VAT at 17.5%
"Free UK Delivery" denotes free standard delivery on UK web orders above £6 ex. VAT.~~~326~555~~